“When a measure becomes a target, it ceases to be a good measure”
A counterpoint to the idea that KPIs and strict metrics will solve and decide all your problems. Metrics lead to gaming, myopic focus, and externalities1.
“When a measure becomes a target, it ceases to be a good measure”
A counterpoint to the idea that KPIs and strict metrics will solve and decide all your problems. Metrics lead to gaming, myopic focus, and externalities1.