- Feedback Model 1
- Ask: “Can I give you some feedback?”
- Describe Specific Behavior
- Describe the impact of the behavior. “Here’s what happens…”
- Discuss next steps: behavior should continue in positive examples, how to prevent negative behavior in the future. “What are you going to do about this?”
The above proposed model shares many aspects with a Non-violent communication model.
- When feedback is met with no, use this as an opportunity to stay curious about the other’s state and empathize with them 2.
- When setting consequences, they should be based on your needs (or the organization) rather than an attempt to be punitive.
- The 40-word rule 2
During difficult conversations, it’s important to be extremely concise. Aim to describe your observations, feelings, needs, and requests in fewer than 40 words
References
1.
Auzenne, M. & Hortsman, M. Giving Effective Feedback - Part 1 (Hall Of Fame Guidance) | Manager Tools. at https://www.manager-tools.com/2005/07/giving-effective-feedback.
2.
Bailey, D. How to Deliver Constructive Feedback in Difficult Situations. at https://productivityhub.org/2019/04/19/how-to-deliver-constructive-feedback-in-difficult-situations/ (2019).