The Behavioral Change Stairway Model (BCSM) has five stages:
- Active Listening
- Empathy
- Rapport
- Influence
- Behavioral change
It was developed at the Crisis Negotiation Unit at the FBI and draws itâs roots from the work of Carl Rogers.
The Behavioral Change Stairway Model (BCSM) has five stages:
It was developed at the Crisis Negotiation Unit at the FBI and draws itâs roots from the work of Carl Rogers.