The Behavioral Change Stairway Model (BCSM) has five stages:
- Active Listening
- Empathy
- Rapport
- Influence
- Behavioral change
It was developed at the Crisis Negotiation Unit at the FBI and draws itâs roots from the work of Carl Rogers.
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The Behavioral Change Stairway Model (BCSM) has five stages:
It was developed at the Crisis Negotiation Unit at the FBI and draws itâs roots from the work of Carl Rogers.