The Cost of Efficiency

In the era of optimization, and efficiency, there’s the view that investment seeks “optimal efficiency” out of the workforce. That workforce output is measurable and quantifiable. The contrarian view is that this decreases room for creative output, which is often the most valuable1.


DeMarco, T. Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency. (Currency, 2002).