Feedback

• Feedback Model¹
  • Ask: “Can I give you some feedback?”
  • Describe Specific Behavior
  • Describe the impact of the behavior. “Here’s what happens…”
  • Discuss next steps: behavior should continue in positive examples, how to prevent negative behavior in the future. “What are you going to do about this?”

The above proposed model shares many aspects with a Non-violent communication model.

• When feedback is met with no, use this as an opportunity to stay curious about the other’s state and empathize with them².
• When setting consequences, they should be based on your needs (or the organization) rather than an attempt to be punitive.
• The 40-word rule²

During difficult conversations, it’s important to be extremely concise. Aim to describe your observations, feelings, needs, and requests in fewer than 40 words

1. Auzenne, M. & Hortsman, M. Giving Effective Feedback - Part 1 (Hall Of Fame Guidance) Manager Tools.

2. Bailey, D. How to Deliver Constructive Feedback in Difficult Situations. (2019).