At Netflix, there is a project called OOPs which tracks operational suprises: when the system is behaving in an unexpected way. These OOPSies are written up and tracked in a very similar way to incidents with cavaet that OOPS do not need to be high severity / high impact in the way that incidents are1,2. He presents a template for how he writes up these incidents3.
1. Hochstein, L. OOPS! Learning from the incident you didnât have. https://www.learningfromincidents.io/blog/oops-learning-from-the-incident-you-didnt-have (2019).
2. Hochstein, L. OOPS! Learning From Surprise at Netflix. (2020).
3. Hochstein, L. OOPS writeups. https://surfingcomplexity.blog/2021/11/21/oops-writeups/ (2021).