At Netflix, there is a project called OOPs which tracks operational suprises: when the system is behaving in an unexpected way. These OOPSies are written up and tracked in a very similar way to incidents with cavaet that OOPS do not need to be high severity / high impact in the way that incidents are1,2. He presents a template for how he writes up these incidents3.
1. Hochstein, L. OOPS! Learning from the incident you didnât have. Learning from Incidents in Software (2019).
2. Hochstein, L. OOPS! Learning From Surprise at Netflix. (2020).
3. Hochstein, L. OOPS writeups. Surfing Complexity (2021).