Modern Corporate Brutality

This article¹ well captures a growing feeling I get interacting with corporations. I liked the point that the automation and low wage workers form a barrier between the decision makers and the disgruntled customer leading to frustration for both. Dan Davis wrote a book, The Unaccountability Machine, that captures this industrialization of decision making and the rise of accountability sinks. I’m curious where this pattern ends or whether things just get worse

1. Johnson, A. Southwest Airlines’ Christmas Meltdown Shows How Corporations Deliberately Pit Consumers Against Low-Wage Workers. https://thecolumn.substack.com/p/southwest-airlines-christmas-meltdown (2022).